Today is the day that the Xbox Series X and Series S is officially released all around the world. As you read this, thousands of people will be receiving, unboxing, and using their next-gen consoles for the very first time. Only if they were lucky enough to land themselves a pre-order, of course, which was easier said than done when they went live on September 22, 2020.

The email informs customers who have pre-ordered a Series X that they might not receive the console until the last day of 2020. “We expect to ship your console in the coming weeks as we receive more inventory in November and December,” it reads. “We anticipate that you will receive your Xbox Series X by 12/31 or before.” Obviously very bad news for anyone who was expecting to receive it today.